SHIPPING

Due to COVID-19 you might experience delivery delays. We will do our best to keep you in the loop and to ensure your order gets to you as quickly and safely as possible. For urgent deliveries please contact us and we will help out where we can.

Whipd is proud to use 100% Carbon Neutral Delivery Methods



CHRISTMAS DELIVERY CUT OFF

Order by Friday 18th of December - Australia wide via Express Shipping
Christmas Express Shipping is FREE on ALL order above $65.

PLEASE CONTACT: hello@whipdskin.com or 0412038945 for further assistance. 

SAME DAY DISPATCH
If you place your order before 12pm (AEST) Mon-Fri, we will ship it out the same day (excludes public holidays).
Please note we do not ship to PO Boxes.

FREE SHIPPING
FREE EXPRESS shipping within Australia on orders over $65

ALL OTHER SHIPPING
Standard Tracked Shipping
Delivery in Australia & New Zealand: $10 takes 5-7 business days

Express Tracked Shipping 
Delivery in Australia & New Zealand: $15 takes 1-3 business days

Please note that suggested delivery estimates are a guide only and we are not responsible for any unforeseen delays in delivery by Australia Post. 

INTERNATIONAL SHIPPING
NOW SHIPPING TO: New Zealand, 
UK & USA

FLAT RATE STANDARD shipping costs for international:

Please read and accept the Customs Policy below before you place your order- shipping time estimations do not include any time possibly spent in customs

Delivery in New Zealand – $15 AUD takes 10-16 working days 

Delivery in USA –  $20 AUD takes 10-28 working days 

Delivery in UK –  $20 AUD takes 10-28 working days 

**CUSTOMS TAXES NOT INCLUDED

There may be customs or courier delay which could affect the delivery time-frame.

**We're working hard to deliver as safely and quickly as possible, but the impacts of the pandemic are causing significant delays. Thank you for your patience.

Payment for shipping will be collected with the purchase.

Once your order is processed, you will receive a tracking link from which you can follow the progress of your shipment based on the latest update made available by the shipping company. This is applicable for all international deliveries. 
Need more info? Please email us at hello@whipdskin.com

Shipping costs are calculated during the checkout based on the destination of the order. Payment for shipping will be collected with the purchase.

Once your order is processed, you will receive a tracking link from which you can follow the progress of your shipment based on the latest update made available by the shipping company. This is applicable for all Standard and Express deliveries Internationally. 
Need more info? Please email us at hello@whipdskin.com

TRACK YOUR ORDER HERE

Click HERE to be directed to the tracking page. Have your tracking number handy. We send this to your email once the package has been sent. Can’t find your tracking number? Be sure to check your junk mail otherwise please email us via the contact us page HERE with your order number and we will help out. We do not deliver to PO Boxes.

HAVEN’T RECEIVED YOUR ORDER?
We'll sort it out! Email us directly via the contact us page HERE  and we will work it out with you.
Please note Whipd Pty Ltd. is not responsible for stolen or lost goods in transit.  

HELP I’VE ENTERED THE WRONG ADDRESS WHAT HAPPENS NOW?
Please email us immediately on hello@whipdskin.com and we will do our best to help. In most cases if the order has already been processed, we are unable to accept responsibility for incorrect information being entered and provided by you to us. 

WHAT IF I RECEIVE MY SHIPMENT DAMAGED?
Please contact us immediately on hello@whipdskin.com for further assistance.