FREQUENTLY ASKED QUESTIONS

PRODUCT

CAN I USE MR PUFF AND MR TOWEL IF I HAVE SENSITIVE, DRY, OILY OR ACNE PRONE SKIN?
Absolutely. Whipd makeup removing products are for ALL SKIN TYPES. Especially great for those with sensitive skin.

CAN I USE MICELLAR WATER OR CLEANSER WITH MR PUFF OR MR TOWEL?

Yes definitely. Whipd nanofiber products are great for their versatility. Adding Whipd nanofibers into your cleansing routine ensures a more thorough clean by getting into lines and pores where just using your cleanser alone can't. Use MR Puff instead of cotton pads by placing your micellar water onto a dry puff, then wipe as usual. To lift off the residue wet your puff under warm water and wipe face.  To use with cleanser, cleanse first then use a damp towel or puff to lift off residue.

HOW DO I BEST CARE FOR MY WHIPD MAKEUP REMOVER?
Machine wash before first use. Hand wash after each use with soap. Don’t have time? Just place in the washing machine. Hang to dry. We recommend machine washing at least once a week. Wash on a 30°C cycle with like colours. Do NOT use fabric softeners on this product as it will coat the fibres, preventing optimal performance.

HOW OFTEN SHOULD I REPLACE MY WHIPD NANOFIBER MAKEUP REMOVER?
MR PUFF and MR TOWEL last about 2 years. How fantastic is that? Signs of wear will gradually appear, which should prompt you to reorder your Whipd makeup remover.

HOW DO I USE MR TOWEL OR MR PUFF?
Dampen with warm water. Press and wipe in gentle motions for removal. Repeat as required.  For lashes, press and hold for 5 seconds before wiping. The fibers act like a magnet and will start to lift off the mascara layer by layer.

IS WHIPD PACKAGING RECYCLABLE?
Absolutely. We are highly committed to working with nature, not against it. We invest in sourcing responsible and recycled packaging and work with Forest Stewardship Council (FSC)-certified vendors. Once you receive your goodies, please dispose of the paper packaging into your recycling bin.

ARE WHIPD PRODUCTS CRUELTY FREE? 
100% Cruelty Free. We love animals.

ARE WHIPD PRODUCTS SUITABLE FOR VEGANS?
Yes! 100% Vegan. 

SHIPPING

HOW CAN I CHECK THE STATUS OF MY ORDER?
You will receive an email containing tracking information when your order is dispatched. Click on the link below and enter your tracking number to look up the status of your delivery 

https://auspost.com.au/mypost/track/#/search

HAVEN’T RECEIVED YOUR ORDER?
Let us help! Email us directly via the contact us page HERE  and we will work it out with you. Please note Whipd Pty Ltd. is not responsible for stolen or lost goods in transit. 

WHAT IF I RECEIVE MY SHIPPING  DAMAGED? 
Please contact us immediately on hello@whipdskin.com for further assistance. For any other shipping inquiries please refer to our shipping page.

BILLING AND PAYMENTS

WHAT METHODS OF PAYMENT DO YOU ACCEPT?
We accept Visa, Mastercard, PayPal.

WHAT IF MY PROMO CODE DOESN'T WORK?
All codes have an expiry date. Check the email in which you received the code to confirm how long you have to use it. Make sure you are entering the code in capital letters and without any spaces. This is super important! Our promo codes are single use only.

RETURNS AND EXCHANGES

DO YOU OFFER EXCHANGES?
Due to hygiene reasons for item/s in new condition, unused and in the original packaging we offer a 14 day exchange from the date of receiving your item/s. Items must be returned to us within 14 days of receiving your item for assessment. Email us on hello@whipdskin.com. Please note shipping fees are non-refundable and return postage is paid by the sender. Whipd Pty Ltd. Will not be responsible for items being returned being lost in postage.

RETURN POLICY

Due to strict hygiene restrictions and Covid - 19, returns on Whipd Pty Ltd. products will only be given under the outlined criteria below.

INCORRECT, FAULTY OR MISSING PRODUCTS?
If you have received an incorrect or a faulty product, please contact us upon receiving your purchase. You have up to 7 days from receiving the product to notify us of the fault. Email hello@whipdskin.com with detailed description, photos and your online tax invoice from Whipd. Order confirmation emails will not be accepted.
Please note shipping fees are non-refundable and return postage is paid by the sender. Whipd Pty Ltd. Will not be responsible for items being returned being lost in postage.